Azmeera Shah
⭐⭐⭐⭐⭐5 / 5
Dear Vodacom Team,
Thanks for turning our experience around! 🙌 The swift response and support from head office and Shaylin at Chatsworth Center were awesome. We appreciate the effort to rectify the issue with our eSIM and the apology gift offer - thanks, it's not necessary but speaks volumes 😊.
We're glad it was resolved
And this complaint wasn't personal against any specific staff member, it was based on the service received at the store in general
We appreciate the great service. You've earned our loyalty for sure!
Best regards
Mohamed Adil & Azmeera Shah
temera hastman singh
⭐☆☆☆☆1 / 5
Try visiting a different branch—my experience at the Chatsworth Vodacom was really disappointing. Despite having plenty of staff on the floor, only two people were actually helping customers.
I went in to process an insurance claim, but it seemed like only the manager knew how to handle it, and even he couldn’t complete the process. In the end, I had to figure out the issue myself. After waiting almost the entire day, I was finally told to go to another branch because they didn’t even have the phone in stock. Came to the pavilion branch and was helped within 30minutes.
Devan Kistnasami - Enway Power Solutions
⭐☆☆☆☆1 / 5
I signed up for a 36 month contract in December. I repeatedly contacted the store and dealt with the store manager Shalen , The assitance store manager Owen and Delywn who since December have not resolved my overbilling issue. I signed up for a debit order so its not my issue if your store/vodacom didnt submit the debit order. The store says I havent paid my account. This store does not communicate. Extremely poor custommer service. The vodacom customer service is a dead end.
